1. How are the 3D pop-up cards made?
Each Zamfy 3D pop-up card is meticulously designed and crafted. We start with premium quality paper, apply intricate laser cuts, and then fold and assemble by hand to create a beautiful 3D structure that pops up when the card is opened.

2. Are the 3D pop-up cards pre-assembled?
Yes, our 3D pop-up cards are pre-assembled. All you have to do is write your personalized message and send it off to create a delightful surprise!

3. Can I write a message on the 3D pop-up cards?
Absolutely! There's plenty of space on the card to write your personalized message. We recommend using a fine tip pen or pencil to prevent any potential bleeding or smudging.

4. Will the 3D design be damaged in the mail?
No, our 3D pop-up cards are designed to be sturdy and are packaged carefully to ensure they reach you in perfect condition. They are also robust enough to withstand the rigors of mailing.

5. How do I care for my 3D pop-up card?
To maintain the shape and color of your card, keep it in a cool, dry place out of direct sunlight. Handle it gently when opening and closing to ensure the 3D structure remains intact.

6. How big are the 3D pop-up cards?
Our standard 3D pop-up cards measure approximately 13" wide by 12" tall, but sizes can vary slightly depending on the design. Please refer to the specific product details for exact measurements.

7. Are envelopes included with the 3D pop-up cards?
Yes, all of our 3D pop-up cards come with a coordinating envelope, ready to be mailed or gifted.

8. Are the 3D pop-up cards suitable for all ages?
While our 3D pop-up cards are certainly a delight for recipients of all ages, they do contain small parts and intricate designs. Therefore, we recommend they be given to children over the age of 3 and always under adult supervision.

9. What is your shipping policy?

We offer standard and expedited shipping options, with rates and estimated delivery times listed at checkout. We ship worldwide, but some countries may have additional customs fees and import taxes, which are the responsibility of the customer. Once your order is shipped, you will receive a tracking number to track your package. If you have any questions or concerns about shipping, please contact us.

10. What is your returns and refunds policy?

We offer a 30-day return policy for items in their original condition. To initiate a return, please contact us and provide your order number and reason for the return. Once we receive your returned item, we will issue a refund to your original payment method, minus any shipping fees. Please note that custom orders and earrings are not eligible for return. If you have any questions or concerns about our returns and refunds policy, please contact us.

11. How can I contact Zamfy Gift if I have a question or concern?

You can contact us through our website's contact form or by emailing us at info@zamfygift.com. We strive to respond to all inquiries within 24-48 hours.